refund policy

JUST-ENE will allow the return of the shoes you have purchased, provided that the following requirements are met (if any of these points are not met, JUST-ENE may refuse said return):
- That the return It is carried out within 15 calendar days from the receipt of the footwear.
- That the communication, approval and logistics delivery procedure established by JUST-ENE be faithfully followed.
- That the shoes have not been used or damaged in any way.
- That the shoes are returned in perfect condition, in the original box and with its packaging in perfect condition. Returns of shoes that have been affected by the bad packaging of the product by the user will not be accepted.
- Other than shoes made to order.

Once verified that the pair of shoes is in perfect condition, JUST-ENE will proceed to reimburse 100% of the price paid for them within a period of 5-7 working days. Otherwise, JUST-ENE will notify you of the rejection of the return and will return the order, the cost of which would be assumed by the customer, to the original delivery address. The customer must pay for the full transport of an order whose return has been rejected, having the obligation to pay that cost and receive the order back. Otherwise, it will be understood that you do not wish to dispose of your shoes and you assign your property to JUST-ENE free of charge, which may destroy them or transmit them to a third party.

The refund of the price will be made by the same means in which the order was paid.

How can I return my order?

If you want to return your order, you must contact JUST-ENE through the email address:, indicating your name, the identification number of your order, which will appear on your order confirmation and a brief description of the reason for the return:

Once JUST-ENE receives your return request, you must agree with us a day and time slot and to manage the collection of your order with our carrier. You must keep its original packaging. Remember that in Europe and other countries, the return has no cost for our customers, as long as the shoes present a quality or manufacturing defect, attributable to JUST-ENE. Otherwise, the customer will bear the return costs.

Limitations to the right of return:

In accordance with the provisions of article 102 in relation to article 103 c) of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal will not be applicable to the contracts signed by JUST-ENE with its clients, since they are contracts for the supply of goods made according to the specifications of the consumer and user or clearly personalized, which they are excepted from the right of withdrawal.

The advantageous conditions of the right of return granted by JUST-ENE will not apply to orders that may exceed a maximum of 2 pairs per order (except in the first order where the right of return guaranteed, will only correspond to a pair of shoes). Once the order has been approved, you should know that, in relation to the third pair and following ones (second pair and following ones, if it is your first order), you are only entitled to a 50% refund of the price of the shoes you return. From the fourth return of an order (this one included), the user loses the right of return.

Gift vouchers are not subject to returns.