Return policy


What requirements must I meet to be able to return an order?

JUST-ENE will allow the return of the shoes you have purchased, provided that the following requirements are met (if any of these points are not met, JUST-ENE may refuse said return):

  1. That the return be made within 15 days from receipt of the footwear.
  2. That the communication, approval and logistics delivery procedure established by JUST-ENE be faithfully followed.
  3. That the shoes have not been worn or damaged in any way.
  4. That the shoes be returned in perfect condition in the original box.

Once it has been verified that the pair of shoes is in perfect condition, JUST-ENE will proceed to refund 100% of the price paid for them within a period of 5-10 working days. Otherwise, JUST-ENE will notify you of the rejection of the return and will return the order, the cost of which would be assumed by the customer, to the original delivery address. The customer must pay for the full transport of an order whose return has been rejected, having the obligation to pay that cost and receive the order back. Otherwise, it will be understood that you do not wish to dispose of your shoes and you assign your property to JUST-ENE free of charge, which may destroy them or transfer them to a third party.

The refund of the price will be made by the same means in which the order was paid.

How can I return my order?

If you want to return your order, you must contact JUST-ENE through the email address:, indicating your name, the identification number of your order, which will appear on the delivery note and a brief description of the reason for the return:

  • If the place of shipment of the shoe is Spain or any Member State of the European Union (EU) or the European Economic Area (EEA) or rest of the world: Once JUST-ENE receives your return request, you must send by a courier provider (except Correos) your shoes to the address that we will indicate. This expense will always be borne by the client.

Limitations to the right of return:

In accordance with the provisions of article 102 in relation to article 103 c) of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal will not be applicable to the contracts signed by JUST-ENE with its clients, since they are contracts for the supply of goods made according to the specifications of the consumer and user or clearly personalized, which they are excepted from the right of withdrawal.

The advantageous conditions of the right of return granted by JUST-ENE will not apply to orders that may exceed a maximum of 2 pairs per order (except in the first order where the right of return guaranteed, will only correspond to a pair of shoes). Once the order has been approved, you should know that, in relation to the third pair and following ones (second pair and following ones, if it is your first order), you are only entitled to a 50% refund of the price of the shoes you return. From the fourth return of an order (this one included), the user loses the right of return.

Gift vouchers are not subject to returns.