All purchases made through our JUST-ENE website are subject to the sales general terms and conditions included in this document (hereinafter, “Terms and Conditions”). These Terms and Conditions herein included regulate the contractual relationships between this website’s customers or users and the Spanish limited company called JUST-ENE, S.L.U. (hereinafter, JUST-ENE), with registered office at Avenida Menéndez Pelayo, 67, 2nd floor, office no. 3, 28009 Madrid, Spain, with telephone number +34 91 737 54 95 and E-mail email@example.com and VAT number (C.I.F.) ES-B86938859. This company is registered in the Commercial Register of Madrid, Volume 32,044, Sheet 37, Book 0, Section 8, Page M-576652..
These are the only Terms and Conditions that will be validly applied between JUST-ENE and its customers, and shall substitute any pre-existing terms not included in this document. JUST-ENE is entitled to modify and update periodically any of the provision included in these Terms and Conditions, therefore we advise you to read them carefully when entering the Web-site www.just-ene.com. Any modification or update of these Terms and Conditions shall be in force and have full effects once these have been published.
The content available in the site’s sections “FAQ” and “Returns and Cancellation Policy” is there to help you understand how this site works as well as to explain the purchasing and post-sale process, customer service, etc. However, we recommend revising the terms and conditions that will be applied to each case. Please make use of all the channels JUST-ENE provides you with in our “Contact” section and in our E-mails firstname.lastname@example.org and/or email@example.com to answer any doubts, concerns, requests or complains you might have.
Our clients will be able to purchase JUST-ENE products through the following website:
You must be over 18 years old (or being duly authorised by your parents or guardian if you are under such age) to place an order through our JUST-ENE Web site (in countries where age limit is above 18, local law will be enforced) and you shall accept these Terms and Conditions, by clicking in the appropriate place.
Clients who wish to purchase products through our JUST-ENE web site must:
All the prices of the products included in JUST-ENE Web-site are shown in Euros (EUR) and include VAT (or the applicable and equivalent indirect tax) at the tax rate applicable at the moment. When you order your purchase, you can see the amount of such indirect tax separated from the product price.
Shipping costs will be applied based on each order and will vary upon country of delivery. When you order your purchase, applicable shipping costs are shown separated from the product price.
The applicable shipping costs are the following:
We require the following information in order to successfully fulfill the payment with the use of a credit or debit card: full card number, cardholder name (as displayed on the card), expiration date and CVC code ( 3 digits found on the back of the card, except for American Express cards which have 4 digits and is found in front). We remind you this information is strictly confidential and will exclusively be used to complete the transaction. JUST-ENE cannot be held liable nor guarantees full security regarding payment information as well as for direct or indirect damages caused by the usage of electronic means of communication like faults or delays in communication, holdup or third party manipulation. /// be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner as a result of using this Website
The purchase Price of your order will be charged to your credit or debit card or Paypal account at the time of purchase.
Credit or debit card fraud is a criminal offence in Spain. JUST-ENE reserves the right to exercise legal actions against those who carry out fraudulent transactions through our JUST-ENE Web site.
Orders will be delivered during week days at the address provided by the customer. Deliveries will only be made to private homes or offices located in any of the countries JUST-ENE operates in. Post office boxes will not be accepted as a valid delivery address.
JUST-ENE only delivers customised products upon orders, therefore we need a reasonable amount of time to manufacture your product and deliver it in the indicated delivery address once it has undergone the pertinent quality review process. JUST-ENE commits to meeting the following delivery deadlines:
When you receive your order you must check the condition of its packaging at the time of delivery. If you receive a faulty product, please turn down the delivery and indicate to the carrier the reason why you have chosen to not accept the delivery due to this specific reason.
If you do not turn down the delivery within a 10 day period, we assume your order is in perfect condition and you have accepted it as such.
JUST-ENE products are thought for you to fully customize them, providing you a range of materials, colours, embellishments, accessories, etc. for you to design a personal product. Your final design might eventually violate third party’s exclusive IP rights or display inappropriate messages that JUST-ENE might disapprove of for its brand image. Therefore, JUST-ENE may choose to reject your design due to the above-mentioned reasons, which we will inform you of via E-mail.
Products must be designed by the client and by all means guarantees that he/she is authorized to use a specific design created by any third party. The user is held fully liable for the product’s design. JUST-ENE reserves the right to reject a design, which we wil inform you of via E-mail, and by no means shall be liable for the designs made by JUST-ENE users.
Designs made using our JUST-ENE Web-site to which we could attributed any kind of intellectual property rights are directly assigned to JUST-ENE, and will alternatively grant the exclusive, total license, free of charge, indefinite license to use the design, unlimitedly including its copies, editing, modification, public exposure, reproduction on any given media, distribution and concession of sub-licenses at JUST-ENE’s discretion.
The user waives their right to submit any kind of complaint against JUST-ENE or third party for the use of a similar design of that which the user has created.
Pursuant to article 119 and subsequent articles of the Spanish Consumer Protection Act (Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el Texto Refundido de la Ley General para la Defenda de los Consumidores y Usuarios y otras leyes complementarias), shoe repair and replacement/remake is subject to the following terms:
Shoe repair and replacement/remake shalll be free of charge for the customer. This guarantee will include all costs that will cover the lack of compliance of the products based on the contract, especially delivery charges, along with labour cost and materials.
JUST-ENE products are subject to a very strict quality control, after their manufacture. However, should the client noticed any eventual quality fault, JUST-ENE commits to repair it or replace the product by another similar one within the shortest possible period of time.
Colours may vary upon the characteristics and configuration of the user’s screen from which one has access to the JUST-ENE site. It is important for you to note that within a certain range, colour variations cannot be considered a manufacturing defect, even including the type of material utilized for the design. These small variations or perceptions do not entail a breach of conformity regarding our products.
JUST-ENE allows you to modify any elements of shoes’s design and/or cancel your order within 48 hours of making your purchase. Beyond this deadline, the customer will no longer be able to modify the shoe’s design or to cancel the order, therefore you will have to wait and return it once you have received your order, according to the below-mentioned Return Policy of an Order.
If you wish to cancel your order; send us an email to firstname.lastname@example.org informing us of which order you want to cancel and JUST-ENE will immediately interrupt the manufacturing process of such product. We will refund your payment within the next fifteen (15) working days following your cancellation, by the same payment method used for the payment.
Once the client has received the product, it shall be understood that the product was manufactured in accordance with the order, and therefore, the service rendering shall be over. In the event that the client wishes to make any further change in a finished product’s design, he/she shall cover any additional costs arisen from this modification, as it shall be considered as a new different product.
JUST-ENE allows you to return your shoes on the following conditions (if each of these terms are not met, JUST-ENE might reject your return request):
If you wish to return your order please contact us at email@example.com, indicating your name, order number which will appear on your delivery receipt, along with a brief description of why you wish to return your product.
JUST-ENE products are not subject to right of withdrawal given that products are manufactured in accordance to specifications provided by the customer or are clearly customizable (pursuant to the 16.c) Article of the 2011/83/UE Directive and the European Parliament and Council of October 28th, 2011).
The gift cards are not refunded
Our sales department provides a post-sale service to help resolve any issue regarding our products or deliveries, offering a quick and efficient response to our clients.
If you wish to contact us or have any doubts regarding our service please contact us at firstname.lastname@example.org and/or email@example.com.
These terms and conditions are interpreted in accordance to the Spanish Law in force.
The displayed prices and terms shown at JUST-ENE Web-site are valid at the moment of purchase and shall be applicable to the purchased products. The delivery deadline is clearly specified when confirming your order, as well as via email once your purchase is finalized.
In case there are any typos JUST-ENE may be unaware of, we will proceed to correct them, and if by any chance this typo has mislead a client into purchasing a product based on an incorrect Price, we provide the possibility to rescind the contact with no cost.
For any further consult or claim please check out our JUST-ENE communication channels which you will find in our "Contact" section.